Frequently Asked Questions
Everything you need to know about our sensory solutions.
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on your location.
Do you offer a satisfaction guarantee or return policy?
Yes, we offer a 30-day 'Peace of Mind' return policy. If a product does not meet your sensory needs, you can return it in its original packaging for a full refund or exchange.
Are your products safe for children with specific sensory sensitivities?
Safety is our priority. All Sensory Soothers products are made from non-toxic, BPA-free materials and undergo rigorous safety testing to ensure they are suitable for various sensory processing needs.
How can I track my order once it has been shipped?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for schools or therapy clinics?
Yes, we provide special pricing for educational institutions and healthcare providers. Please contact our support team with your organization details to receive a custom quote.